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AMATas Members Update e-newsletter
Monday March 26, 2012

Members briefing

An exclusive e-newsletter for members of the AMA in Tasmania

Revised fitness to drive standards apply from today

The National Transport Commission and Austroads, the association of Australian and New Zealand road transport and traffic authorities, have released "Assessing Fitness to Drive", the 2012 revised national medical standards for driver licensing.

The publication, effective from today, will be mailed to all registered general practitioners, as well as to relevant medical specialists and allied health professionals.  Download the standards from the Austroads website.

Call for AMA National Conference Delegates

AMA Tasmania members who are interested in attending National Conference being the 50th year celebration are invited register on-line. The conference is to be held in Melbourne on 25–27 May, at the Grand Hyatt in Melbourne, and features keynote addresses from leaders in medical care; workshops on topical issues affecting medical practice, and policy sessions on contemporary issues affecting the Australian health system. Registration is now open for the conference at www.ama.com.au/nationalconference

This year the conference is open to all members and non-members.

Higher indemnity fees for GPs?

An article in the Medical Observer suggests that as the Commonwealth reduces support schemes for medical indemnity insurance, from July, many GPs will face much higher indemnity fees.

Call Health practitioners to serve on Tasmanian Health Organisation Boards.

Opportunities exist to join the new THO Boards. There are three boards, one for each area, North South and North West. Advertisements appeared over the past two weekends in Tasmanian Papers.  Please contact the CEO for information, ceo@amatas.com.au

Practice Development

Customer service and medical practices

Building a medical practice requires a sound foundation of positive and well-developed customer service skills. Patients often decide whether they will return based on their last experience. This experience can include a range of interactions, such as with a medical practitioner, a nurse and one of the practice staff. The organisational culture or tone of a medical practice can be felt by patients and it starts with the first point of contact. There are a myriad of little signs to show that your medical practice has a well-developed customer service focus.

Some of these include having a clear link to providing quality customer service experiences in your strategic plan and that your position descriptions articulate customer service requirements. More information may be found on the mppracticesolutions website or you can discuss this further with Andrea Ravas, Practice Services Manager, on (03) 9280 8768.

Your Feedback

AMA Tasmania values your feedback – let us know what you think about our Updates and what you’d like to see, via email at ceo@amatas.com.au  or our website.

AMA resources for medical fees

The AMA encourages medical practitioners to determine their own fees based on their own practice costs. To guide medical practitioners in determining their fees and to assist those considering moving from bulk billing to patient billing, the AMA provides members with tools and resources, which are available at http://ama.com.au/feeslist (login required). On that web page there is also a checklist for those moving from bulk billing to patient billing, a template letter to explain to the difference between fees and rebates and the AMA Gaps Poster for patients, showing the effect of the difference between the indexation of Medicare Schedule fees and the Consumer Price Index and average weekly earnings.